Customer Help

Our customer service team is always here to assist.

Orders and Shipping

How long does it take for me to receive my order?

As each item is made-to-order, please allow 3-7 business days for production before your order ships. Once shipped, delivery times vary based on your location. You will receive a tracking number as soon as your item is on its way.

How do I create an account?

Click on the 'My Account' icon at the top right corner of our website and follow the registration prompts.

How do I change my shipping address?

Please contact us immediately at hello@synjuno.com if you need to change your address. We process orders quickly, so we cannot guarantee changes once an order has entered production.

How do I track the status of my order?

Once your order is shipped, you'll receive a tracking number via email. You can also track your order in the 'Order History' section of your account.

Will you keep my credit card information on file?

We prioritize your security. Your payment information is processed securely by our payment partners (like Shopify); we do not store your full credit card details on our site.

Do you charge sales tax?

Applicable sales tax will be calculated and displayed at checkout based on your shipping address.

Do you ship internationally?

Currently, we ship within United States. We are working on expanding our shipping destinations in the future.

Will my items come in one package?

Depending on product availability and warehouse locations, items in your order may arrive in separate packages.

Returns and Exchanges

What is your returns policy?

We offer a 14-day return policy for items that are unused and in their original condition. For detailed information, please refer to our Returns Policy Page.

I received the wrong item.

We apologize for the inconvenience. Please contact our support team at hello@synjuno.com with your order details, and we'll assist you promptly.

My order arrived damaged.

We're sorry to hear that. Please reach out to us at hello@synjuno.com with photos of the damaged item, and we'll work to resolve the issue.

Where should I mail my authorized return?

After contacting our support team and receiving return authorization, we will provide the address where to return the product.

How do I receive customer support?

The fastest way to get help is by emailing us at hello@synjuno.com. We check our inbox regularly and strive to respond to all messages within 24-48 hours during business days (Monday-Friday, 9am-6pm EST).

What do I do if I entered an incorrect shipping address?

If your order hasn't been processed yet, please contact us immediately to update your shipping information.

Can I change or cancel an order after I've submitted it?

We process orders quickly, but if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Can I pre-order an item that is sold out?

Currently, we do not offer pre-orders for out-of-stock items. Please sign up for restock notifications on the product page to be informed when the item becomes available.

Contact Us

For further assistance, feel free to reach out to our customer support team at hello@synjuno.com.